The following represents a compilation of our most frequently asked questions. If your question isn’t answered below, submit your question online. We’ll try to provide the answer or refer you to an appropriate source of information.


What is a Convenience Fee? Do I have to pay it if I purchase tickets at the Box Office?

A convenience fee is a processing and manufacturing fee on tickets when purchased at over the phone or online. Only tickets purchased at the Home Pride Box Office will not have any additional fees.

What forms of payment do you accept?

The Home Pride Box Office accepts cash, Visa, MasterCard, Discover and American Express credit cards. No checks accepted. To purchase tickets online or by phone, you must use a Visa, MasterCard, Discover or American Express credit card.

What age does my child have to be to require a ticket?

Most events do not require a ticket for children under the age of two. However, in order for a child to have his/her own seat, a ticket is required. Some shows intended for young children (i.e., Sesame Street Live) require children over the age of one to have a ticket. To inquire about specific events, please call (800) 440-3741.

What is Will Call?

Will call is located at the Home Pride Box Office. If you purchase your tickets close to the date of the show, homepridetix.com will put your tickets at the box office for you to pick up rather than mailing them. You will need identification and the credit card used to purchase the tickets