ARENA GUIDE

Cameras & Recording Devices

For most events, at the request of the artists and/or leagues, small point & shoot cameras are allowed. Professional cameras (specifically cameras with professional/detachable lenses and flash) are not permitted. The Ralston Arena reserves the right to examine and prohibit the use of any camera that conflicts with the policy set by the event.

Audio recorders, video recorders and digital cameras with video capabilities are prohibited during all events.

Please check the event detail page for the camera policy for your specific event.

Catering

RA Catering will meet your food & beverage service needs whether you are planning a business lunch, corporate event, formal dinner, private party or any other social affair.

RA Catering offers a diverse menu to satisfy any occasion or our Executive Chef can customize a menu for you.

View Catering Information here.

Cell Phones

Cellular phones are permitted provided their use does not prevent other guests from enjoying the event. The use of camera and video features may be restricted if requested by the event. For your convenience, telephones are provided at designated locations throughout the Ralston Arena.

Emergency Evacuation

In the event of an emergency, please remain calm and WALK to the nearest exit in an orderly fashion. Follow posted signs and listen to announcements for specific instructions. In some circumstances you will be directed to remain in the building and staff will direct you where to go. Please do not use elevator. If you are disabled, trained staff members will assist you in getting to safety.

First Aid

For your safety, the Ralston Arena has professionally trained emergency personnel on site. The First Aid Station is located on the main concourse across from Section 117. In the event of an emergency, please go to the first available officer or staff member for assistance.

Lost & Found

During an event, you may inquire about lost or found items at any Guest Services location. For inquiries following an event, please call (402) 934-9966 during normal business hours.

Lost Children or Companions

Lost children should be escorted to the nearest officer or staff member. The lost child will be assisted at a Guest Services location. In the event that you become separated from your child or a member of your party, you will also want to contact the nearest officer or staff member.

Prohibited Items

We ask all guests to arrive early and travel light, as you may be subject to search, which includes metal-detecting hand wands upon entry. For safety reasons, prohibited items include but are not limited to:

  • Alcohol, drugs, illegal substances or any paraphernalia associated with drug use
  • Audio/Video recorders, professional cameras, tripods
  • Cans, bottles, coolers or other similar containers
  • Fireworks
  • Flags/Signs with poles
  • Laser pens/pointers of any type
  • Noisemakers such as air horns
  • Outside food or beverages
  • Oversized bags, backpacks, duffel bag
  • Pepper spray/Mace
  • Weapons of any type, including chains, knives, firearms and spiked jewelry
  • Any other item deemed unacceptable by event/building management

If an item is revealed during a search, patrons may dispose of the item or they may return the item to their vehicle. The Ralston Arena does not safeguard any personal belongings or items of any type.

Re-Entry

For your safety, once a person exits the Ralston Arena, re-entry is strictly prohibited.

Smoking Policy

In accordance with Ralston City ordinances, smoking, including e-cigarettes, is not permitted in all public areas at the Ralston Arena including the arena and concourse. A designated outdoor smoking area is located at Southwest corner, behind Sections 106 and 107.

TICKETS INFO

How Do I Purchase Tickets?

Tickets are available at HomePrideTix.com, Box Office, or charge by phone at 800.440.3741.

Accessible Seating: Accessible seats are available on each level of the Ralston Arena. One companion ticket may be purchased with each wheelchair accessible ticket. Please indicate when buying tickets if you require accessible seating. Wheelchair service and check-in is available.

Children’s Admission: Most events do not require a ticket for children under the age of two. However, in order for a child to have his/her own seat, a ticket is required. Some shows intended for young children (i.e.,Sesame Street Live) require children over the age of one to have a ticket. To inquire about specific events, please call (402) 934-6291.

What is a Convenience Fee? Do I have to pay it if I purchase tickets at the Box Office?

A convenience fee is a processing and manufacturing fee on tickets when purchased at over the phone or online. Only tickets purchased at the Home Pride Box Office will not have any additional fees.

What Forms of Payment Do You Accept?

The Home Pride Box Office accepts cash, Visa, MasterCard, Discover and American Express credit cards. No checks accepted. To purchase tickets online or by phone, you must use a Visa, MasterCard, Discover or American Express credit card.

What Age Does My Child have to be to require a Ticket?

Most events do not require a ticket for children under the age of two. However, in order for a child to have his/her own seat, a ticket is required. Some shows intended for young children (i.e., Sesame Street Live) require children over the age of one to have a ticket. To inquire about specific events, please call (800) 440-3741

What Is Your Cancellation, Refund and Lost Ticket Policy?

Cancellations: In the event of a cancellation, tickets may be returned to your point of purchase for a refund. If tickets were ordered by phone or online, a refund will be applied to the credit card used to purchase the tickets.

Lost Tickets: Any lost or stolen ticket can be reprinted at the Box Office. The person who ordered the tickets along with the proper credit card and photo I.D will be required.

Ticket Refunds: There are no refunds or exchanges on all tickets. Customers can upgrade tickets for events when possible; however this is not a guaranteed policy and is done at the sole discretion of the event promoter.

How Do I Purchase a Luxury Suite?

Luxury Suite can only be purchased through our Premium Seating department. You can email or call 402.934.6225 for event availability

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